FAQs
What to expect at an Elite Teepees® sleepover.
We want to create a stress-free set up for your event. In preparation for our arrival, on the day of your sleepover, you will need to clear the party room. Then simply leave the rest to me
Before your guests arrive, I will deliver, assemble and style your chosen Elite Teepees® collection, Then I will come back the next day to pack it all up, leaving you with only happy memories to cherish forever.
I will confirm delivery and pick up times with you a few days before your event. We generally allow 90 minutes for a party set up for 6 - 8 teepees, and 45 - 60 minutes for party pack down.
What are your customer service hours?
Our support team is available Monday to Friday, 8 AM to 6 PM (PST). Feel free to reach out during these hours for assistance.
Can I cancel or modify my order?
Cancellations can be made at least 30 days prior to the party date and a full refund will be given. For cancellations between 29 and 8 days prior to the party, any funds paid to-date may be applied to the cost of another party if held within 90 days of the original party date, otherwise the deposit will be forfeited. For cancellations within 7 days prior to the party date, no refund or credit will be given.
Are there any terms an conditions that I should be aware of ?
What payment methods do you accept?
We accept all major credit cards.
How much space do I need?
The overall width of the teepee and mattress is 36 inches wide by 6ft 2 inches long. The best configuration for small spaces is to have 2 rows of teepees facing each other e.g. a space of 12ft x 14ft works well for 6 - 8 teepees.
Please remember to allow space in front of the teepees for guests to access their teepees. Each teepee set up requires a minimum of 3ft x 7ft. Below are some examples of typical Elite Teepees layouts and minimum space requirements.
As the party host, you need to be aware that you will be responsible for the replacement of any lost or damaged goods.
There have been a couple of incidents with glow stick leakages, slime, chocolate candy, colored drinks, and vomit which have damaged fur, linens, and teepee fabrics etc. Trust us, the last thing you want is for your own furnishings to be ruined too! Messy crafting activities such as painting or pampering activities such as facials and nail polishing need to be undertaken well away from the tent area please. We appreciate your understanding.